Satisfaction Guarantee Promotion Terms and Conditions
The warranty applies to all customers of the Wall Art sp z o. o. brand who made purchases from December 6, 2022.
The warranty applies to orders placed in the brand's online store www.wallart.com.pl, in the stationary store at ul. Ćwiczebna 4, 51-180 Wrocław, and by email at biuro@wallart.com.pl
The warranty covers purchases directly and through our partners and distributors in Poland and within the European Union.
The warranty applies to custom-made and made-to-measure wallpapers, which, in accordance with generally applicable law, cannot be exchanged or returned.
The warranty covers:
- custom-made wallpapers,
- custom-made wallpapers with individual changes,
- wallpapers in standardized stripes,
- wallpapers in the form of a circle and an arc.
The guarantee allows each person to exchange the purchased wallpaper for a different pattern, frame or material, once within 14 days of receiving the order.
The warranty is intended to meet the customer's aesthetic needs.
The condition for using the warranty is to return the purchased, complete product in its original packaging, which has not been mounted on the wall, and without any signs of use.
The new order will be processed within the same timeframe as the original purchase, for the same wall size.
If you wish to use the warranty, please notify us by e-mail at biuro@wallart.com.pl for individual customers and magazyn@wallart.com.pl for b2b partners.
The warranty does not cover carpets and textiles, chemicals and accessories.
The warranty does not cover changes to the wall size. It is not possible to exchange the product for a different type, for example, custom-made wallpaper for arched wallpaper.
If the product sent for replacement shows signs of damage or use, Wall Art reserves the right to refuse to fulfill the Warranty and will charge the customer for the cost of returning the product to the indicated address.